I have rented homes at Deep Creek Lake with Taylor...

I have rented homes at Deep Creek Lake with Taylor-Made on multiple occasions over the past year with varying outcomes.

The first time was Fall 2017 and our experience was great.

The second time was April 2018 and the only issue we had was that they promised to plow the driveway after it snowed and they never showed up.

I had a third trip planned for June 2018 and due to the bad winter we had, we couldn't make it because the schools extended the school year by a week. I explained this to a representative at Taylor-Made and they basically said too bad. They offered to run a special on the house to see if they could rent it out to someone else. I kept checking their website and there was no special listed. After repeatedly contacting them, they added a special at the last minute but it didn't get rented out. I understand that the owner would be losing money if I were to get a full refund but Taylor-Made could have done something in good faith to show that they care about their customers. For example, they could have refunded me something like a cleaning fee since the house went unoccupied. I lost thousands of dollars but tried to just move on and not get too upset about it.

I decided to book a different house for the following week since our kids would be done school. By this time, our options were limited. I picked a home that looked nice in the pictures and had a great view. When we arrived, the house had a strange smell to it. I noticed that there were wet areas near the doors with ants dead or dying. It appeared that they had just sprayed some insecticide right before we arrived. There were ants throughout the house the whole time we were there and their bodies piled up around the perimeter of the inside of the home. I wasn't overly concerned about the ants but it was just the beginning of many problems.

When we went to cook, there was mouse poop on the baking pans under the oven.

The hot tub would only work for a few minutes and then it would shut off. Then, the air conditioning stopped working. We arrived on Sunday and when we called, we got a message telling us to call tomorrow. We called on Monday and reported the issues. A man showed up saying he was there to clean a dirty grill and fix some other issue...he had the wrong home. He tried to fix the hot tub but couldn't. The next several days we had several repair men in and out of the home all day long trying to fix the air conditioning and hot tub. I asked Taylor-Made to move us to another property because this was uncomfortable for us. This is our vacation, not time to wait around for someone to fix this rundown property. They told us we didn't have to be there while they were working on the home but we didn't want to leave our valuables behind. They refused to move us to another home and basically said too bad, you picked this one and you're stuck with it. They had to order parts to fix the hot tub so we barely got to use it. At this point, calls to Taylor-Made were not returned so I eventually gave up. Even though they had two repairmen out to fix the A/C, it continued to stop working for periods of time. I could hear it trying to start up over and over again but again, they stopped returning my calls.

In 9 months, I spent thousands of dollars of 4 property rentals and would have continued to do so each year for many years to come. Taylor-Made does not understand building relationships with customers. This was supposed to be our vacation and it was a headache and disappointment. We will be coming back to Deep Creek Lake but we won't be renting with Taylor-Made. I'm going to try one of the other rental companies next time. I see they have better reviews anyway.

6/26/18 Update:
A representative from Taylor-Made called me today and offered to correct this situation. I very much appreciate and have changed my review.