Be careful who you use to open a loan with. Not al...

Be careful who you use to open a loan with. Not all want to help you at Alta. We were told when we opened a construction loan that we could term out at any time. March we opened, then life happened and we need to term out our loan, no construction started. We asked to close on May 20th, only when we asked to talk with a Manager on June 16th did we get a resolution. The two stars are because the Regional Manger Layne was amazing to work with. We were told there need to be another appraisal done on the land to close, we understood. Now July 9, we are being asked to do a full new application and supporting documents AFTER we were told this was settled. At anytime in the past 4 weeks we could have provided this to help close this out, instead we now have accrued two additional months of interest on a large loan and still no time line on when we can expect this to be done. They were so willing to help us in the beginning and now because a large amount of money isn t coming into their bank we are pushed aside. We may have been naive and have to pay for that now, but that doesn t mean others have to experience this as well. We thought we did enough research, if you need to open a loan with them processed with caution.