Beancounter J

Review of Autonation Toyota Thornton Roa...

Sales man was nice and did a good job explaining s...

Sales man was nice and did a good job explaining some of the aspects of the new car. The manager that did all the negotiations and financial conversation was condescending, repetitive, and overall not friendly. I had to return the next day to provide them with a second set of keys and his overall attitude was that I was a very unwelcome interruption. I like Toyota brand but my experience with this dealership left a bad taste!

After my original feedback, customer service (Alexis) reached out and turned this negative situation into a very positive one. I have to say that their customer service is the best I have seen in a long time. Thank you for all your help.