Monica Queen

Review of MileOne Heritage Hyundai Towso...

Was coming back for my first oil change only becau...

Was coming back for my first oil change only because it was complementary however this will be the last time I m having my car serviced here. I make an appointment for 2:20 and wasn t greeted or taken back to meet with someone until 2:34 so who knows when they actually started working on my car. I was told my car would be about an hour and it is now 5 pm and I had to call to be placed on hold for an additional 7 minutes for them to state it would take an additional 15-20 minutes. After voicing my concerns of my wait time there was little to no concern from the receptionist. What is the point in making an appointment and told a wait time when clearly the customers time is not valuable. It would have been nice to receive a call stating things were running behind so my day could be adjusted accordingly.