So Magnolia

Review of ANIMAL HOUSE PET STORE

Unfortunately editing to comment on AH's COVID pro...

Unfortunately editing to comment on AH's COVID protocols. While the appropriate signs are in place, little or nothing is done to ensure that all customers are following mask and social distancing guidelines. Never in my many visits did I see anyone disinfect the counter or pinpad between customers. At least once the owner was present, and he didn't correct the behaviour. I understand how difficult it is for management to navigate this new normal, but having heard the owner and a team member make a joke about 'forgetting their mask' *wink wink* it was clear that the management doesn't take COVID safety too seriously. I emailed about the issue through the website, and received an auto reply, but no one from the shop ever got back with me - so they're either uninterested in enforcing the policy or not concerned with keeping my business. It's a shame - the team, particularly the ladies, are genuinely friendly and made us feel welcome. We're disappointed to have to look elsewhere, but the truth is a quick Google search turned up several other locally-owned sources for the products we buy.

The staff here are usually friendly and helpful. Knowledgeable is a little hit or miss - I've heard some advice given to other customers that made me wince, but it was clear that the employee was doing their best. (Sometimes it's best to be honest and say "I don't know." ) The store isn't dirty, but it isn't pristine either. Prices are generally competitive. The ' open cage' policy is really what causes me to rate AH so low. I've seen many small mammals/birds being manhandled by customers/children , with an employee standing right there watching. It's a wonder any of the animals make it out alive, and I would think twice before buying a pet that had been housed in that manner. The last time I shopped there were three large exotic birds with signs "we're being boarded, please don't touch", but the cages were in a high traffic area, and people were still putting their faces and hands up against the cage, and calling and whistling at them. It was non-stop the entire time I was in the store. The birds weren't covered on any side and had no safe zone. I wouldn't want that for *my* bird. I suspect the staff care about the animals AH sells, but I have doubts about those who set the store policies.