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Grizzly Reeves

4 years ago

We pull up to the service department and no one ca...

We pull up to the service department and no one came out to great us, well at least up to the point of opening the door and there he was. It was not the happy feel at home feeling I got when we got are new truck but hay it's a Saturday I guess. Si he asked what's going on with the truck I told him about the steering wheel being out of alignment and then mentioned to him the brakes Squeak taped on the I pad for a moment and then my wife asked how long it will be he responded 3 hours I thought that's a long time so well its a certified pre owned so brakes should be good. I told him to just do the steering and we will look at the brakes on the first service. Now it's an hour and a half. I would like to add that obviously the brakes still squeak sounds like from the rear but after my service that Sunday I was in contact with the GM Monday and he was very willing to let me vent and I felt he truly listened to me we had a great conversation. I know this dealership will have a great service department just like the sales department because the sales team there is without question the best I have ever had working for me. Heading in today with a check engine light so we will see.

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