Ritika A Review of Ramada Caravela Beach Resort, ...
While the property is well maintained and absolute...
While the property is well maintained and absolutely stunning and gorgeous, the service leaves a LOT to be desired. Most servers and other employees are rude and non committal in providing any decent service. Our 3 night stay was completely marred by lack of dedication shown by most employees who either ignored our requests or made us feel completely unwanted and unvalued as guests. Had it just been my family of 3, the hotel might have said that it was just my prejudice in feeling this way. However, we were a group of 8 adults and 3 kids, occupying 4 rooms in total and each and every single one of us were beyond disappointed. Of course, a few friendly employees did help in making an otherwise abysmal 3 days of service better. Small things like not being offered a welcome drink on arrival, refusing a 7 months pregnant lady holding a toddler a seat saying " we have no chairs" while reserving tables for others, refusing the use of golf cart in the pouring rain and not even placing plates on your table for 25 mins after placing order, then saying that " You need to wait, things are being prepared etc" just left a very bad taste in our mouths. Four different families were very saddened by this kind of consistent behaviour. Although I would recommend the property for its serenity and beauty, I would absolutely not want to send anyone here for a stay due to the service we encountered.

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