Sophia Milne

Review of Flying Start International Pty...

I had a hideous experience here on the weekend. Th...

I had a hideous experience here on the weekend. The elevator wouldn't let us access the floor that we had parked on and when we called security to assist us, he told us to "find a security guard on site (the was none)" and then hung up abruptly and refused to answer our calls. Then I called again on my mobile and a different gentleman from the same department answered and opened the doors for us without an issue. Then, to our our fault, we lost our parking ticket and couldn't get out of the venue. We called them again to sort it out and he yelled at us, told us to find it ourselves, refused to open the gate even though I offered to show my bank statement with the transaction. Finally my Mum was aggressive enough that he called a lady to meet me at one of the elevators to give us access upstairs again, walk all the way to where the security guy was (the other side of the stadium) then I argued with him face to face. He told me that there was a penalty and that I had to leave my card details (not sure why he couldn't get them over the phone and made me walk all that way in heels), an hour and a half later, I was finally exiting the facility ONLY because the lovely woman, Li, that assisted me managed to get him off of his high horse and assured me I wasn't going to be fined for a simple mistake. The whole evening was an absolute nightmare and Guy, the man that was so difficult, should be absolutely ashamed of himself. Thank you Li for all of your help.