I got help with my electric but when I needed help...

I got help with my electric but when I needed help with my rent after losing my job they refused .I was made to feel as if I was committing fraud by genuinely asking for help because I asked 2 days before the six month requirement which is what they require before or if they will help me.I gave them 2 stars as some staff are more helpful than others and when I needed help with an electric bill they helped.It looks as if they are only able to assist on a one off and case to case basis.The food assistance is minimal almost to the point of being frugal.