BUYER BEWARE - I recommend that everyone not judge...

BUYER BEWARE - I recommend that everyone not judge a book by it's cover when it comes to Tar-Heel Basement systems. Although they have a well designed presentation, they fail on several levels. And they are dishonest when it comes to the "warranty" of their work.

1) Provide Misleading Quotes - After I provided a competitor's quote that was much cheaper, the representative with Tar-Heel contacted me to tell me he was able to do the work on my basement for "$600.00 cheaper." Come to find out, Tar-Heel just removed $900.00 of work from the contract. Sneaky move!

2) They Drag Their Feet - I had issues in communicating with the sales representative with Tar-Heel regarding the terms of the contract. It took him nearly a month to provide me answers. And as a high pressure sales tactic, Tar-Heel will not allow you to get in line for repair until after the contract is signed.

3) Warranty is NOT a Real Warranty - Yes, that's right. They claim to have a 25-year warranty on their sump pump and installation. Even the warranty itself says it covers water getting into the basement floor. However, when you read the fine print, all water seepage is EXCLUDED from the warranties. When you ask them to change it, they won't. So if and when you have a water seepage issue, they won't cover it. (See the attached photos). They don't look after you, they look after themselves!

I recommend going with a company local to Winston-Salem who will actually communicate, be honest, and warrant their work. To find this, you should stay away from Tar-Heel Basement systems. Best of luck with your search!