My mom saved all the money she could to buy her co...

My mom saved all the money she could to buy her countertops. After receiving the countertops and getting them home she noticed that one of the smaller pieces was the wrong shade of granite. When she attempted to return the piece for the matching shade she was turned away. Both the father and son who own the business turned her away. Not only did they turn her away but they belittled her. They called her cheap and kicked her out of the store. Her treatment was completely uncalled for and extremely rude. I suppose we live in a world where people are to receive money (an agreed upon price) and not fulfill the service they are paid for. I'm not sure who taught Tyler or Jack good business practice or common decency but I would have never treated a woman like that. How do I remove this one star that google has forced me to give them?