Unfortunately, we were very disappointed with our ...

Unfortunately, we were very disappointed with our stay this year. The room and the food were great as always. However, we were very hung up by the service. Both table reservations for dinner did not work even though I had booked a table early enough we stood there in the evening without. The first evening we got a table assigned but had to be almost finished with the first plate to order something to drink. The second evening topped everything because we got almost no space but we were offered two places we had to vacate in an hour. So you could neither enjoy the buffet nor the ambience properly but had to hectically eat the dinner. And finally, we stood at the reception and wanted to get our ski tickets to finally go on the slopes and the whole system did not work. Instead of trying to find a solution, they would come back in an hour. To rate the overall impression of the service staff, we only PLANLOS and UNORGANIZED, which we in the wellness area also from other guests with various stories to hear. Nevertheless, we enjoyed the short break but at the check out I would have liked something after I approached these points but nothing like that. Only statement that I pass on. I work in the service sector myself and know that you always have a small opportunity in the drawer to make the customer happy again. Very bad!