Milea Osornio

Review of Lithia Kia of Anchorage

This had to be the worst encounter I ve ever had w...

This had to be the worst encounter I ve ever had with a dealership. I came in with a list of issues with the vehicle, that should have been covered by my warranty that we purchased when we purchased the vehicle in Watertown, New York. We travelled all the way from Fairbanks to have this car ready to sell. I asked to be called before they did any service. They didn t and did all the services anyways. I told them NOT to do an oil change, that it was completely unnecessary. They did it anyways and tried to charge me. Needless to say I contacted the manager who then proceeded to completely undermine my intelligence and speak to me like I didn t understand what he was saying. I will never go there again nor will I ever recommend them to anyone!