Review of CONCENTRA Servicios

3 years ago

DEAR SIRS,

DEAR SIRS,

MY PROBLEM WITH ADDWORDS ALREADY TAKES THREE COMPLETE DAYS AND UNTIL NOW IS NOT SOLVED. I AM STRANGE THAT S-RA NOEMI KEEP SAVING SILENCE AS IF NOTHING WAS HAPPENING.

THE PROBLEM IS THE FOLLOWING: I CANNOT ENTER MY CREDIT CARD DATA TO MAKE THE PAYMENT. Yesterday NOEMI ANSWERED ME THAT IT IS A PROBLEM ISOLATED FROM MY ACCOUNT AND I MUST OPEN ANOTHER. I DID IT, BUT THE PROBLEM HAS NOT DISAPPEARED.
TODAY IN THE MORNING (AT 09.30.)

I HAVE TALKED TO HIS COMPANION DAVID. HE WAS NOT ABLE AND HAD NOT TO HELP ME, CHEERING THAT THE CASE OF MY IS CARRIED OUT BY YOU AND, THEREFORE, I MUST FOLLOW YOU AND WAIT UNTIL YOU CALL ME. BUT SHE UNTIL THE DATE HAS NOT CALLED ME OR HAS ALSO WRITTEN.

While I was in touch with his partner LEONISA RODRIGUEZ BLACK TO HELP ME SHE. SHE HELPED ME TO INTRODUCE THE CREDIT CARD, BUT CHOOSING THE OPTION Payment method: Automatic payments. I DON'T WANT THIS OPTION AND I TOLD HIM TO REMOVE IT. I WANTED TO PAY IN ADVANCE WITH MY CREDIT CARD SUCH AND AS I HAD BEEN DOING IT FOR MANY YEARS.

SHE TOLD ME THAT IT IS ALREADY IMPOSSIBLE. I ANSWERED HIM THAT I HAD DONE IT THIS YEAR FROM ANOTHER ACCOUNT. SHE ANSWERED ME THAT I WAS TO CONSULT AND AFTER A PAIR OF MINUTES HANGED THE PHONE. I CALLED AGAIN SEVERAL TIMES FROM 17.30. AND UNTIL THE CLOSURE AT 18.00., BUT I ALWAYS HANGED THE PHONE WITHOUT ANY RESPONSE.

CONCLUSION: YOU CANNOT TREAT IN THIS FORM YOUR CUSTOMERS WHO ARE WITH THE COMPANY FOR MANY YEARS. I DEMAND THE REVIEW OF MY CALLS MADE BETWEEN 17.00. And 18.00. AS THEY HAVE BEEN RECORDED "TO IMPROVE THE QUALITY OF SERVICE". I HOPE THAT IT WAS AN ISOLATED CASE. SUCH AN EMPLOYEE CONDUCT MENTIONED CAN RUIN ANY COMPANY ANY AND ALSO TO A POWERFUL AS GOOGLE.

BY NOT HAVING ANY OPTION TO COMMUNICATE WITH YOU VIA TELEPHONE, I AM OBLIGED TO FILE THE COMPLAINT OFFICIALLY.
Sincerely,
Anatoliy, ADDWORDS SERVICE CUSTOMER,