Justin Render

Review of Sofitel T5

Reservation experience direct with hotel was poor....

Reservation experience direct with hotel was poor. Addressed this with reservation manger Taniya Jaffrey before stay who provided excellent service recovery.

Check in and out polite, efficient and helpful.

Prestige suite clean, well appointed, offering all thats was required, even a distant view of Windsor castle.

Lounge offering good, self service. It's not the most luxurious or customer focused Sofitel lounge but for a busy airport hotel adequate. Hot drinks come from a machine including warm water for tea. Lounge used to offer a kettle to boil water which was a lot better. Lounge is rather inflexible with requests usually met with something along lines of "This is only a lounge" i.e. Request a pot of tea - no if you want that go to the bar we only offer tea bags and warm water. Request appropriate glassware for the offered brandy - no if you want that go the bar. otherwise drink it from the offered large heavy tumblers. Not big issues, just lacks the extra touches which often make Sofitel lounges special.

Dinner and breakfast good. Prices as you would expect for a large international hotel.

It's a large hotel with lots of guests coming a going all day so character is absent but generally does its job as an upmarket airport hotel well.



Sofitel Heathrow is the best option ignoring price at the airport especially if using Terminal 5 but with a few rough edges.