Very sloppy work. According to paperwork, unit was...

Very sloppy work. According to paperwork, unit was filthy. Odd. Didn't look it to me, but I'm not the expert. Needed some freon, were advised price going up so we decided we'd better act fast. Service 4/24. My husband tried to wait as long as possible before using it, but after enough of my whining, he turned it on today. Luckily, he was paying attention. He immediately heard a horrible noise and assumed a twig had fallen in. He found that wasn't it. The technician did not put the wiring back into place and the blades were hacking away at it. Luckily, my husband is handy and took care of it.

$250 service and we almost ended up with a non- working unit that worked fine before your technician's arrival. Yes, we need a new unit in the near future. It certainly won't be from A1 Air.

Edit after receiving response: I noticed that the response is standard to all negative reviews. 'Making it right' would be charging for the freon only. ( and a discussion with the technician). After discussing it further with my husband, I was given additional negative feedback. it appears someone missed the customer relations segment in training.