delivery to rural address is terrible, lately non ...

delivery to rural address is terrible, lately non existent. this past week we did not receive one it day after being told on Monday morning that we would have by 3:00 pm , it never came and we have not received any since. Poor excuse for customer service on a paid service! We pay for delivery & are not responsible for delivery, that is their problem. If they can't deliver they should not charge customer.