Karen and Mandrake Sumners

Review of Wayfair

I ordered a love seat online. Told that it was on...

I ordered a love seat online. Told that it was on back order for over a month. Received from Wayfair a used, dirty, loveseat with pink marker drawings and stains after 3 or so weeks.
Initially told by Wayfair representative, Eon, that their company would issue a refund then I was told by another representative that I didn't pay them yet. Apparently they wait until an item is in stock then charge payment from a customer's credit card. For some reason they shipped this used loveseat prior to getting payment and apparently prior to the loveseat being inspected by any quality inspection personnel.

I made payment and received order confirmation at the time of initial purchase. Wayfair reps said they are requiring payment until they help me with removing stains. I am going to donate this loveseat unless Wayfair would like to send someone to package and pick up the loveseat.

Designers beware. If you need a company that will provide you timely, reliable order deliveries for furniture, accessories, etc,. you may want to think twice before you or your clients purchase.

Facts:
1) I ordered a brand new loveseat.
2) A general contractor who put the loveseat together for me showed me
showed me dirt and stains.
3) I send Wayfair photos of the remaining stains.
4) They are demanding that I send them payment in order for them to help me get the stains out.
5) I am donating the loveseat and cancelling my account with Wayfair.

Side note, I was contacted by an account manager, Eon, who called because he "noticed there were several items in my cart and wanted to know if I needed help with check out."

Spooky! Wayfair is monitoring what consumers place in their carts and has someone call you when it's a sizable order.

I. AM. DONE. WITH. THIS. COMPANY.