We handed over the management of our investment pr...

We handed over the management of our investment property to Solutions Property Management with a less than ideal tenant already in place (not one of their tenants). Solutions (in particular Liz) did a great job of handling her endless time wasting. When the tenant up and deserted the house and trashed it, they did everything they could to help us get it back on track, including Liz paying for the locks on the house to be changed out of her own pocket (of course, we did pay her back for this) as well as providing us with some of her own personal light fittings to install that she wasn't using. They found a new tenant for us very quickly and our new tenant was amazing. Their communication is great, their routine inspection reports are very thorough, including photos so you can see what your house actually looks like. They got onto us very quickly with any repairs etc that needed to be done on the property, as well as getting monthly newsletters and disbursement reports so you're always kept in the loop. Unfortunately we were in the position that we had to sell our property and Liz got straight onto finding a replacement house for our tenant that they were happy with so that we were able to sell the property as vacant possession instead of only limiting it to investors. If we get another investment property in the future, we wouldn't hesitate to use Solutions again. Liz has really gone above and beyond for us and we're so grateful to her. I believe they get some bad reviews due to having quite a stringent policy for prospective tenants but as someone who has been stung by a poor tenant choice in the past, it's what you need as an investment property owner