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I was refunded all charges. This was my issue. I w...

I was refunded all charges. This was my issue. I was charged $566 after checking out because they had to do a deep cleaning to the room that took the room off the market for 2 days. The deep cleaning was performed because per their pictures, they found a marijuana brownie box and a ziploc bag that had foil in it in the garbage can. The room did not smell of marijuana or cigarettes smoke because my friend and i don't smoke. I did not ask at check in, if it was a non-smoking room because we don't smoke. They also informed me, it could not be proven that the room smelled of smoke, so they take pictures, and I explained what they stated were in the pictures. It's never explained to customers if certain items, legalized in Nevada are found in a hotel room, they can charge you whatever they want to so-called, "deep clean a room". Nothing in the room was destroyed, broken, smelled, or stained. We did not even eat in the room. Will I ever stay at the Palazzo Hotel again, of course not, but does it really matter. They will continue to charge hotel guest whatever they want, in addition to a $45 nightly resort fee, for whatever they deem necessary. After speaking to a manager that repeated stated, "I can take off half and you can pay the rest", I assume I will be charged half once again for items they found in a garbage can in the guest room, where absolutely nothing was destroyed, stained, smelled, or broken. It's so sad how customers are always taken advantage of. My room number was 38-906.

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