Didac Molina

Review of Flash Telecom Service

Undoubtedly, the best service you can get into ......

Undoubtedly, the best service you can get into ... And not because they have the best virtual switchboard in the world with a thousand options (they will have it over time, sure). But sometimes, even if a product does not have everything you would like to have, when behind there is a human team that listens, that does not have a NO, that does not stagnate in what it already has and from there it does not move, it looks for the ways to turn your ideas into improvements for you and for everyone, so that is the type of product and service to partner with. People who tell you a bug or an error or something that does not work well and take seconds to find it and give it a solution. So much Movistar, Vodafone, Orange ... so big that they are and that they earn so many millions and they have a miserable customer service leaving you waiting for you to finally ask them for something and after a week it continues without being done (and that was urgent ). I can say that I have recommended this company to 6 acquaintances and the day has not yet come to tell me they are unhappy. I can also say that they have even helped me to solve and find problems that in the end had nothing to do with them, giving me the same attention as if they had the problem. It has not been a "we get to this point, from here it is something private that we can not get" or the typical "talk to a computer" or "if you want support we invoice it" I have always received a "we go with it "Let's review that." Ten minutes of technical support from this company, with all the interest they put in as if it were their problem, it is worth more than what they charge for the service. Maybe we should stop looking so much at the big companies and feed them to those who give a different attention, a free service from the one you leave and come back whenever you want, that when they talk to you you don't feel that behind you you are just a number More in your customer list. That a telecommunications company decides, for a client, to change its service, improve it, adopt your idea (even to try) and make it available to more customers and do not come with stories of closed systems and do not try to sell your own idea as there are many, that being something that would serve all customers, they try to charge you for developing it, that is indisputably unpayable.

That is why it also shows that some nonsense like that one Alexandre Hermida (Local Guide also) has the little criterion of issuing a simple minimum valuation without explanation ... It is assumed that being a Local Guide is for issuing decent, rigorous and reflective valuations reality without missing the truth. And here you come with your shit finger to issue an assessment which above they have worried about asking you the reason (which is logical) and you for a year that you have no shame to answer them, so it will be some assessment to put or touch the balls, which surely you have not hired anything with them. Because only for your customer service, which is of the utmost respect that you will hardly find in a company in your sector (when many others have a "Manual to lick the client's ass and finally sell something else" already deserves at least 4 stars So at least have the decency if you're not going to answer and publicly expose your problem if you had any, remove this crap, you're not the Michelin star.

For my part, I say that as long as I depend on all the people to whom I have recommended this company, I will continue with them, having discounts of up to half of what they paid with other companies.

Let's keep giving it hard !!!!