Myles C

Review of BEST WESTERN PLUS Chateau Gran...

The hotel is in a very good location on Granville....

The hotel is in a very good location on Granville. We had a huge issue trying to get back in the hotel after midnight. We only had one person listed on the suite and they are very strict about their guest policy. When I checked in it was not explained to us that we needed to list everyone and the door bouncer (Axel) was very rude and confrontational about the policy. After 1.5 hours we were able to pay extra person fees and we're allowed in our room. The next day the manager made it right however and was very reasonable and apologetic. Had the policy been explained when we checked in there would have been no issue and if the doorman wasn't so rude. I can recommend this hotel, however, just be aware that you must list each guest (and pay extra person fees) as no one not listed on the room is allowed up after midnight.