Jason Gray

Review of Six & Mango Kubota

Well they could be honest about a used machine tha...

Well they could be honest about a used machine that I bought and stand behind their product. I purchased my 1st Skid Steer I am busy so did the transaction over the phone and I took the word of the sales manager Champ that when he said the tracks had 75% life left in them. I actually called the sales rep back a few days later voicing concern and he said that Champ confirmed. I went along with it, less than 2 weeks later just working on dirt one track came apart. I have had this machine less than a month. I was less than a mile away from the Kubota Dealer in Durant on a Job site. I call Champ on a Saturday explaining the situation, yes he offered to buy back the machine and charge me rental but the loan I already have on it is not a simple interest so I would owe an additional $4K+ to the bank to pay it off so unless he wanted to pay the full value of the loan then that deal will not work. Then he offered to let pay for the tracks at their cost which I am not really happy with but agreed too however he was suppose to call me Monday (which didn't happen) to set up transport since the track was completely off. Again I am in the middle of a job so time is a issue to get it done, I finally had to call the dealer a mile down from where the skid was located on Monday afternoon they came and got it right then and I have to pay the full price for new tracks and they just got back on the job less than 24 hrs. I have still yet to get a call or offer from Six and Mango or Champ. I have been in contact with the sales guy and he is new to the business so I don't put blame toward him. Also the Durant dealer also had to REPLACED DRIVER SIDE IDLER ASSEMBLY
PICK UP AND DELIVERY so an additional $500 on top of the tracks making it $4,200+. I also told him what Champ told me about 75% life left in tracks and the service guy in Durant said they were completely worn out.

Also when I took delivery of the skid my operator said it seemed very sluggish and that he took out the filters and they were completely clogged, at this point we just had the skid for a week. It took him 30 mins just to blow them out with his compressor. I call Jimmy (sales guy) and I told him you told me went through service, well come to find out it didn't go through Service the guy who traded or sold it back to Dealership Champ knew and he told Champ that he serviced it himself. So obviously they didn't do Oil Change or service it before it was sold to me. They did after I spoke with Jimmy and Service Manager send someone out to service on site but still I would assume when buying a expensive machine that it would be serviced.

Anyway this company has 0 customer service and Champ just is a typical salesman that will not stand behind is word. I own multiple businesses and if a customer is not happy I will make it right with them even if I have to lose money on the deal.