Rita Spaltner

Review of Now Larimar Punta cana & Secre...

Unfortunately we are disappointed with the system ...

Unfortunately we are disappointed with the system and the service. We're still here for a week, but that's enough. The reception in the evening was very grumpy and short. After the first sleepless night (our room was near the reception and the evening entertainment at full volume) we asked for another room ... we got this after a second sleepless night. The staff in the restaurant is always short ... a tip will certainly help, as one would expect ... now we have pulled the Dominican Peso from the ATM and have been trying to change these into smaller tips for tips in the hotel for a few days now , so that many get something from the staff without success .... that's really disappointing. In our room the shower head, the telephone, the safe was broken and some of the room service orders did not work (waiting time, wrong food, forgotten things, minibar not replenished) We are now in the Domrep for the third time and do not regret it again to have left in The level by Melia.