I have power of attorney for a friend who had to g...

I have power of attorney for a friend who had to go into a care home in February this year. Since then I have managed to register the legal POA documents with the NHS, First Direct, The Halifax banking group, Thames Water, EE, Scottish Widows and have been able to close her accounts, move money etc. And all this during lockdown. Zopa, however, are still messing me around, giving misleading information and not replying to my emails. I have to report them to the ombudsman.