Linda Parisi

Review of The Broadmoor

My friends and I have stayed at the Broadmoor the ...

My friends and I have stayed at the Broadmoor the last 2 January's & found it to be a magical winter wonderland, perfect for a romantic get-away or a retreat alone or with friends. Christmas lights remain on every tree, sparkling off the frozen lake. We've had clear skies and beautiful weather while snow was still on the grounds, making walks on the path around the lake perfect day or night. The Broadmoor is old school luxury with sitting/reading rooms galore, top-notch amenities including a spa worth carving out an entire day for, but the thing which had the most impact on us all was the customer service. We actually had a chat about it around one of the awesome outdoor fire pits, how something was happening to each of us that was actually quite transformative, and it was this: everywhere we went, and I mean everywhere...every single staff member, whether it was a concierge, front desk, valet, spa attendant or housekeeper...every single one had eye contact and some kind of greeting when we walked by. This may sound sugary-sweet or over-the-top pollyanna, but it was not at all. As one of my friends said, "It's like they are genuinely happy to see you." We decided that the reason this was so impactful, and dare I say, even (sorry for the woo-woo) healing, is because sadly it is a rare experience in our everyday lives. If the Broadmoor could bottle this, they would surely set a new standard in the industry. Bravo, Broadmoor management & staff. YOU are a work of art!