Wayne Alston

Review of Omni Charlotte Hotel

I read the reviews before booking my reservation. ...

I read the reviews before booking my reservation. Many good and some bad. Just figured that since the pandemic, there would be less guests and staff would pay more attention. First I want to say that if I had to do over again I would definitely choose this hotel. It is well designed and the location couldn t be beat. Has the potential of a five star hotel but more attention to detail would make customers experience much better. Here is a list of issues we had with the hotel:

1. Celebrating a birthday weekend and asked for an add-on of wine and strawberries to be delivered to room. They were there when we arrived and it looked great. Until it was time to open bottle. No bottle opener and the staff was having problems finding one. They eventually did but took a while and it ruined the moment.

2. Placed us in a room where the air conditioning was only blowing hot air. They sent Maintenece up but he couldn t fix it. I requested another room. They complied and we had to pack up and change rooms. My wife wasn t too happy because she loved the bathroom set up because it was much bigger in our original room. Just started our visit off with so many bad experiences.

3. After first night we got up and planned to leave for a day of shopping and celebrating her birthday. We left around 10am and returned after 5. We received no turn down service with only an explanation of the pandemic. This was never mentioned prior and we had to request new towels. Would of been nice to know prior.

4. I had read the reviews so I knew about no food being offered and bar being closed during the week. But it was never mentioned without me asking to double check. I also knew about the $35 car valet fee that is mandatory per day. Never mentioned without me asking as well. Just glad I planned for it.

Like I said we would definitely try once more because of location and hopefulness of the potentials post pandemic. Outdoor bar area was amazing but if your looking for a nice family pool, this isn t the location. I gave it a three because of all the issues but everyone was very nice, just understaffed and needed more attention to details.