They ask you to submit forms with your email addre...

They ask you to submit forms with your email address via email and that's against security best practices. Their staff doesn't seem to know how to do the most basic things. I've been trying for over two weeks to get my HSA funds transferred. They have lost my forms and they continually request me to submit it again. When I did, they said it would take a day for them to be able to verify it. A day? They have no options to transfer funds out of the HSA via ACH. They can only mail a physical check (perhaps required by regulation).

I asked if I could submit a complaint about how poorly my case was handled and they said they only took feedback via physical mail.

I wouldn't recommend this company. They seem to be struggling with modernizing and their customer service is pretty awful.