Tony Hamer

Review of Mutual of Enumclaw

This summer I was driving on the North Side of Pho...

This summer I was driving on the North Side of Phoenix when a piece of rebar dropped on the road and penetrated my gas tank on my Porsche Panamera. My subsequent flatbed tow was arranged efficiently through Enumclaw and the car was taken to the dealer.
Porsche gas tanks are in short supply in the US so as soon as one was sourced Enumclaw immediately authorised its purchase and the work order to install was approved. The adjuster and her supervisor were amazing and went the extra mile to make sure my expenses in full were covered for both towing and a rental car.
Because of a poor installation of the tank, I had a second problem when I picked the car up.....without hesitation they towed the car to another provider and also arranged for me to accompany the car and get a ride home. Again no hesitation or fuss or debate, just get the problem solved and give me a good experience.
This was my first claim in 55 years of driving, and not of my fault. After hearing of disaster stories with insurance companies I am delighted with my experience with these incidents.
However I am concerned about what we my future premiums will be, and that will be seen in the next few months......my adjuster indicated that this should not be a major problem......and if their excellent treatment continues I will be a life long client.