Billy Wood

Review of Gateway Buick GMC (Dallas, TX)

I bought a 2014 Sierra from these guys. After I pu...

I bought a 2014 Sierra from these guys. After I purchased it I noticed a vibration in the rear end at highway speeds and also when your driving and let off the gas. I have spoken to the service department several times on this matter. They always gave me the run around one of the older service guys even told me to replace the exhaust ! With that being said I did and that still did not resolve the issue. So I did research on this and found lots of people where having the same issue online. Well the other night my drive shaft snapped in half. The service department is now giving me the run around and are now trying to put the blame on me ! Even tho this problem was there from the time I bought the truck. The service department manager and one of his team members were both trying to team up on me on the phone pretty much telling me I was at fault !
I do not recommend this place due to the fact they will do everything they can not to warranty there vehicles. I still have not heard back from them on my truck and it's just sitting there. Bad customer service. 9/15 Update Gateway Buick GMC Did not honor there warranty !!! THIS LOT IS A CROOK ! THEY ARE MAKING ME FIX A TRUCK THAT WAS DEFECTIVE OUT OF MY OWN POCKET