Juana

Review of Black Mountain Road Pet Clinic

Dr. Maielo is great and we have actually changed v...

Dr. Maielo is great and we have actually changed vets to be seen by her. The staff that answers the phones are a hit or miss. They are very passive aggressive at times. It can be super hard to get a phone call back. This has happened to me on several occasions. I have mentioned it and it has not gotten better. I had an experience today and that is what provoked my posting a review. My dog is out of food and I didnt know her prescription had expired for food. I was offered no advice as to what i can give her for the next two days. The lady was not very friendly and could have cared less. This continuous behavior usually means the staff has no concerns of being reprimanded for complaints. Not sure why they keep these people...there are plenty of others in need of jobs that have compassion.