Conflicting feelings after this hotel. The service...

Conflicting feelings after this hotel. The service is top notch, the staff is friendly. Good spa. Restaurants and bars are also pretty good. But here is the room, it was superior on the 18th floor. Not the cheapest option at this hotel, but very battered. Ripped bed, ragged walls. In the room there is a bottle of ordinary water 4.50 euros, in my opinion this is too much. Something like this.