As long as you can do what you need without interv...

As long as you can do what you need without intervention, the company has some decent, low fee options for balancing your retirement account. But customer service is terrible. Judging from other's experiences, this may be a recent thing. Despite the website assuring that most inquiries are answered in one business day (usually), it has been three days since making an email request, with additional email requests each of the intervening days, and another email and voice mail today. Still no response.
Follow Up (Next Day): Within a few hours of posting this review, I was contacted by customer service and my questions were clearly and quickly answered. So I will bump them up one star for that. If the distribution is completed without problems, I'll give them another star. But 4 stars will be as far as I go due to how long it took to get an initial response.