Clever Monkey

Review of Schomp BMW

It seems to take an inordinate amount of time to g...

It seems to take an inordinate amount of time to get my car back and something is always wrong or not completed when I get the car back. I just tell them and wait around for an hour or turn back the car for another day. Why would an oil change, wheel rotation and cabin filter change take 2 days to complete? This last time I was called on the second day at 3pm to say my car was ready. At 6 when I came in to get it, the car was not yet washed, the tire light was on and the service warnings still not cleared. No attention to detail I guess.

On the positive side, after the second time through the shop, the work is done correctly and they give me a free rental so the time without my car is not a big deal. I have received so many "full car detailing" from the manager that I may never have to wax my car in the future