We went to see some flats in the Ellement complex ...

We went to see some flats in the Ellement complex (Hay street near QV1) with miss Catherine Rowland in March 2016.

First of all, we found her extremely arrogant and unhelpful, she answered all our questions in a rude manner.

All the flats we have seen were extremely dirty and had major maintenance problems (broken furniture, mould in the toilets/bathroom, broken windows). This made us think that they don't really look after tenants when problems arise.
When we asked about the flat's conditions basically her response was "you lease it as it is", which means hiring a professional cleaner at our expenses.

We really loved the flats but we decided not to use Mark Hay's services because of their attitude and awful customer service.