PHH bought out my old loan servicing company (OCWE...

PHH bought out my old loan servicing company (OCWEN) in 2018. Since then, they've been nothing but frustrating to deal with, have spent the past 15 months "misapplying" my automatic mortgage payments to the principal rather than to the actual monthly payment that would cover and include PITI, and now I'm sitting on hold (35 minutes now!) waiting for the clueless rep to get her act together or whatever so she can tell me how this will be address and corrected so that I don't have to lose my house as a result of the COVID shutdowns DESPITE the fact that I've been making an extra mortgage payment each year for the past 10 years...