I made an appointment for noon on a Monday. I brou...

I made an appointment for noon on a Monday. I brought the car (09 Jag XF) in (late) however i wasn't notified of the issue with my vehicle until Friday afternoon. Unacceptable. Furthermore, I was told I had to buy a gear select module 1st (est $1000) before they could even do a real diagnostic on the vehicle because they couldn't get my vehicle into gear. This means that i have to pay over a grand before they could look at anything then on top of that, it took several days for them to tell me that when they could have notified me on Tuesday or maybe even on Wednesday but to be told that on a Friday afternoon when I dropped the vehicle off on a Monday is totally Unacceptable. To make matters worse I still paid a $169 service fee just because they basically attempted to start the car. Unacceptable business. I've had my Jag over 10 years and i have never had service like this before.