Thought I was taking my car to a reputable company...

Thought I was taking my car to a reputable company to change a tire. I dropped it off at 12:57:28 on 7/18 per my receipt my service number is 2259674. Its 11:16 7/20 and my tow truck will be here at 11:20 to tow my vehicle to the dealer. I am thoroughly disgusted with pep boys and their unprofessionalism and leaving me inconvenienced for two days and my car is still not repaired.