Courtney Green

Review of Paisley

I'm somewhat sad to write this review. My mother i...

I'm somewhat sad to write this review. My mother introduced us to Paisley and Co. last year. Our previous visits have been very pleasant. My husband and I visited in August and worked with a young gentleman to create the perfect scent for our candle wedding favors. During that visit and other visits, we felt the staff was very accommodating and patient. My mother buys all of her soaps, goats milk lotion, and face wash from Paisley. However, today we interacted with Mikayla, daughter of Joann.The interaction started out pleasant until my mother questioned the soaps she had received. Confusion arose when my mother stated that she had requested colored soaps that she had purchased previously. Rather than being accommodating and helpful, Mikaylas response was "we have a lot of customers and a lot of products..." She also stated that she couldn't look through previous orders to see where the discrepancy was. Her overall attitude was poor and she seemed like she did not have the time to address the issue, even though we were the ONLY customers in the store. I myself had planned to purchase something and ask about creating a scent, however did not feel comfortable after seeing how she interacted with a loyal customer who has purchased and even promoted many of their products. Unfortunately, I don't believe we will be returning to purchase anything in the near future due to the bad taste that this interaction left in our mouths. Very disappointed.