J

Absolutely terrible. Every single staff member had...

Absolutely terrible. Every single staff member had no clue what customer service was. At arrival we weren't even greeted with an smile or hello, more like a "Next", we booked a king size bed and were given a full. When i tried calling the front desk to make them aware the phone line was dead. We walked to the front desk and the person proceeded to tell us that all rooms had the same size beds. I had to call a manager and show her our papers which showed a king size bed was booked. She finally changed it while acting like it was such a hassle and not once did they apologized for the mix up. Other than that the walls were paper thin and there were no drapes, blinds didn't really do much to stop the sun from coming through, or protect our privacy. we had to change in the bathroom, you could definitely see inside the room through the blind cracks. all in all, awful experience, will never be coming back.

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