Quite possibly, one of the worst experiences ever!...

Quite possibly, one of the worst experiences ever! We wondered in on the off chance of a couple of beds, guy on the reception tried to charge 75 each for beds in a shared dorm. Beyond the joke!
Then when we booked online, said dude with an attitude taller than his beany hat, also tried to overcharge my partner by not taking into consideration that we had already paid a booking fee...yet another joke!
Gets to the room and some kid was in my partners bed, so ended up sharing a single bed. Told the guy on reception, who was by far a much more pleasant human who did exactly zilch.
I then told another receptionist that I was not happy that nothing was done and really don't see why we should have to pay for 2 beds, especially when neither I or my partner slept in one! Blond male receptionist did nothing and declined to refund one bed.
To top it off, the person who slept in my partners bed then had to be removed from the premises by security as he was not even supposed to be in the building and hadn't paid for a bed! What made it worse was the security guard wanted to take persons out of the room to question them at which point, I had enough and had to tell the guard that he had nothing to do with it!
This place an absolute rip off and recommend that no-one opt to stay here. It has really put a dampner on what was supposed to be a last minute trip to Hamburg on our honeymoon. Upon reading other reviews, it seems that poor customer service and little effort to resolve these issues is emdemic in this place as all the reviews talk of all I experienced during my stay. Clearly the management is inept at managing the staff and getting the best from them. Perhaps a complete staff overhaul is needed! Miserable staff! Overpriced bar and food! DO NOT stay here unless there is no other option!