tracy spencer

Review of Toyota of Wilmington

Upon deciding to purchase a new vehicle, all good ...

Upon deciding to purchase a new vehicle, all good indicators kept pointing me in the direction of Hendrick Toyota. I searched their website and narrowed my choices down to 4 cars. I emailed them with my questions and promptly received a phone call and a follow up email answering all of my questions. I went to the dealership a couple of days later to do some test driving. The sales person, Kurt answered more of my questions about the various models. He was very knowledgeable about the various options etc. While we filling out the paperwork, their associate Kourtney (that had emailed me) came over and introduced herself. Their finance manager took his time to juggle the numbers with me until we could come up with a deal that I was happy with. Once we had finished and I was ready to drive away in my new Camry, I asked Kurt about leaving my old vehicle their for a few days until I could make arrangements to return and get it. He was more than happy to do that for me. When I returned a few days later to pick up my old car, once again Kurt found me and offered to have my new car refilled with gas (since it's 60 miles from home to the dealership) and he had the guys detail my car again, since it had been raining on the day I made my purchase and he wanted me to experience driving a shiny new vehicle. It was those small gestures that made me really appreciate dealing with Hendrick Toyota.