I live in Chicago area and I had the worst experie...

I live in Chicago area and I had the worst experience with Sears on Friday June 16, 2017. Someone came to my house on Tuesday on June 13th to check on my oven. He recommended to change the circuit board. He looked for parts in his computer and he found out they will be delivered on Friday June 16th. So het setup an appointment for parts delivery before 1pm and service call between 1pm and 5pm.

On Saturday June 17th I had a graduation party for my daughter and oven was everything for cooking. So when the technician who came to our house guaranteed that the oven will be fixed on Friday, my mind settled down and I never looked into other options to fix the oven.

Come Friday June 16th, by noon parts were delivered, great. About 1:30pm I called to check on the service call. I was told the technician was enroute and I'm #9 on his schedule and he will be at my hose around 2:39pm. That was great news.

However, the technician NEVER SHOWED UP .... he was NO SHOW after waiting at home till 7pm. You can see how desperate I was. You can tell where this is going. The cooking the following day was a terrible experience without an oven. Sears ruined the graduation party of my daughter. SEARS IS THE WORST VENDOR ever!

Dr. Frank