Joseph Caruso

Review of Eastern Mangroves by Anantara ...

The staff are nice but not very accommodating, I t...

The staff are nice but not very accommodating, I think it's policy. A few small things about why I won't be returning:
1. Our booking was a wedding gift , usually 5 and even 4 star hotels provide something when being informed of this and they confirmed they would to surprise my wife, got nothing.
2. Food we bought in a restaurant on the property we werent allowed to take back to our rooms because they don't provide that 'service'.
3. Calling me daily to upgrade the room in an, or what seemed to be, empty hotel.
4. Small property lacked any sort of authenticity

Nice views of the city but that's about it, hotel is boring. My expectations for the Anantara brand have been let down. Hopefully not only good reviews motivate them to do better.