BE AWARE. THE CONSULTATION WITH THE SALESMAN COUL...

BE AWARE. THE CONSULTATION WITH THE SALESMAN COULD TAKE UP TO THREE HOURS. ELDERLY AND INFIRM PEOPLE SHOULD BE REPRESENTED. BE READY FOR SOME CLASSIC HARD SELL PRESSURED SELLING TECHNIQUES. THIS IS A ZERO STAR RATING. i have sent this to Oak Tree by email and Facebook but to date had no reply. I would like to provide you with feedback on a recent consultation with your employee M ORCHELL on 10th January 2018 with my parents

My father invited the consultant in for a discussion on riser chairs and beds.

Both my parents felt extremely pressured and stressed by the whole experience

It seemed the consultant would not take no for an answer and provided various different prices even asking my father what would be the most he would pay?

The presentation even included a call to his manager to see if he could secure a last minute discount -something I haven t experienced since a timeshare presentation and a Kirby Vacuum Cleaner sales pitch
Whilst on the phone to his boss he said I have Mr Burley with me who wants to buy something really special for his wife. In my opinion that is a bit cheap and pressured

The consultant was at my parents for two and half hours but continued his pitch despite clear signals from them that they had had enough.

That day they were due to celebrate their 66th wedding anniversary. They were both drained and exhausted. They are both 85 years of age, frail and too polite to be rude to your consultant.

He even brought in furniture from the van without my parents requesting a demo.

The prices quoted were astronomical compared to similar equipment on line or in local independent furniture retailers.

I am sure (as the employee attested) that they have many happy customers etc and the equipment is 'top quality', however nobody deserves a pressurised sales pitch like this especially to vulnerable 85 year old.

We will never call upon them again and have alerted others to ensure that elderly, frail and vulnerable customers are accompanied by younger friends or family should they choose to use you.

No where does your catalogue state the sales pitch will last nearly three hours

I think Oak Tree should declare this in their catalogue along with a statement that elderly customers should be represented. i don't believe this bespoke stuff either so there should be a price list or price guide

I am sorry to say but I can t help thinking they are taking advantage of the elderly and that their salesmen are self employed commission hungry ex timeshare salesmen.. again sorry but that is how we feel.

I have made contact with Age Concern and trading standards to raise my concerns too.