Just got a call from the guy in charge of Maintena...

Just got a call from the guy in charge of Maintenance to make sure that I will make it to my appointment today and to tell me I have a past due fee of $54.00 on my account! This was because I missed my last appointment, when I got a call from a VIP representative I specifically told her I needed the last appointment of the day because I work 30 minutes away! I get a call from the maintenance guy around 2 p.m and he tells me he is 10 minutes away from my home. I explained to the maintenance guy that I work about 30 minutes away the guy told me he would only wait 10 minutes and he has a LAST appointment in North Las Vegas he has to get to!!! I told him I was told I would be the last appointment! So because I couldn t make it to this appointment due to the maintenance guy not wanting to wait for me I get a call from this rude VIP Representative today who said he was calling me from maintenance department to make sure I would be home for this appointment since I am still having issues with my washing machine and scheduled a new appointment. If I miss this appointment again I am going to be charged another fee! I explained the situation that happened last time and he didn t care and continued to deny that i spoke to anyone in his office! Basically was called a liar and he proceeded to tell me again if you don t make it to this appointment you will be charged another fee!!!