I went in there for what I believed would be an ea...

I went in there for what I believed would be an easy, quick fix. I have a Dell Laptop that is quite old (as far as laptops go). After downloading a program it couldn't handle, it had to restart and revert to an earlier system when it worked. This erased Google Chrome as well and this meant that I had NO WAY to get on the internet (I use it for work, internet is essential). I called the Dell Tech support and they were only happy to help, but for a fee and they wouldn't tell me how much it would be just that it would cost me. I wasn't about to pay an unknown amount for phone support so I declined, hung up and ran over to Action Computers. I was aware of Action Computers as a few people I knew had already recommended them to me in the past in general conversation about computers. The young man who helped me was very nice, knew what he was doing and had it fixed in less than 10 minutes. And I had been right, Chrome was uninstalled, just needed to be reinstalled, but hard to do with no access internet :) He didn't even charge me, though I would have been happy to pay. I was never talked down to or berated or made to feel stupid even if my tech/computer knowledge is less than theirs (let's admit, that can be a problem). After he fixed my laptop, I started asking questions about laptops available in their shop because I know the current one will need to be replaced at some point given its daily use and age. He didn't try to point me to more than I needed, listened and respected my budget and data requirements, and gave solid advice and information. I will most certainly return to them for any computer support needs as well as to replace the current laptop when I need to. Couldn't have been happier.