I had booked a twin bed but was given a double roo...

I had booked a twin bed but was given a double room as a twin bed was not available,this I think was highly inappropriate.I stayed in room no 502 which I would rate as the room of a 3.5 star hotel.The room was noisy as the windows were not sound proof.The bathroom fittings were primitive.I think these fittings are the original ones when the hotel was constructed.The AC control was not working.The only good thing about the hotel was it's staff which was courteous and accomodating.