Zvulun Gabay

Review of Embassy Suites Galleria

I was SHOCKED to learn that my room will not be cl...

I was SHOCKED to learn that my room will not be cleaned or made my entire stay - 4 nights(!!!). Is this for real?! I had to ask for clean towels, shampoo and soap! Specially these times you would expect more attention to hygiene. This is really unbelievable. I stayed there for business, all you ask for is a clean room and fresh towels. Apparently that's asking too much from this hotel management. They advertise hot breakfast but you get a box with orange, yogurt and cold cinnamon bun. Not a big breakfast person so didn't mind that but heard a lot of other guests complaining.
That was a bad, disappointing experience. I will never stay there again and recommend that other guests think twice before booking this place. Not sure that I will book again with Embassy Suites at all!