Sarah Smith

Review of Sears Hometown Store 3083

Terrible customer service. First, I have to wait a...

Terrible customer service. First, I have to wait almost 3 weeks for my washer and dryer, which I accepted since we live in a remote place. Second, they don't call you with the time they will deliver your appliances to Mount Crested Butte until the night before. I was informed today that my washer and dryer will be delivered tomorrow between 9:30 and 10:30am and that somebody from the household has to be there the full time installation takes place. I and my husband have jobs that we cannot leave without prior arrangements and couldn't be home at this time. I told the woman 11:00 was the earliest someone could be there since we have work commitments the following day and are just finding this out at 5:00 the night before. She made me feel like I'm the first person ever to act like this is a problem and suggested that I knew about this weeks in advance, insinuating I should have just taken the whole day off from my job as a teacher to sit and wait around for Sears to deliver and appliance. This Sears is only in business because they are the only option in town for things like this. If they weren't, they would go out of business. I will avoid ever using them again, if possible. Ridiculous. Especially unacceptable to make me feel like I was the one putting them out.